What type of number can differ across CE locations according to the Phone Book feature?

• A. Fax numbers
• B. Billing contact numbers
• C. Query assistance numbers
• D. Patient contact numbers

Answer: (C)

In the context of the Phone Book feature within EpicCare Everywhere, query assistance numbers can indeed vary across different clinical enterprise (CE) locations. These numbers are specific to each location and are used to connect users with necessary support for queries related to patient records or system functionalities, which can differ based on the operation or the services offered by each CE.

Each CE may have its own protocol for handling inquiries, thus necessitating different query assistance numbers to ensure that the appropriate support staff or department can be reached based on the situation or need of the user. This variability is important for ensuring effective communication and support tailored to the unique characteristics of each location's operations.

In contrast, fax numbers, billing contact numbers, and patient contact numbers typically maintain more standardization or consistency across multiple locations within the same health system or organization. These numbers are often centralized for operational convenience or legal compliance, which explains why they are less likely to differ across CE locations compared to query assistance numbers.